Returns & refunds

Please read this policy before requesting a return or exchange. Some items may have special notes on the product or order page. 1. Time limit You may request a return or exchange within 7 days of delivery for eligible items. After that period, goods are considered accepted, except for quality issues described below. 2. Eligible returns / exchanges We generally accept requests when all of the following apply: • the item is unused and in original condition (not used on course/outdoors where that would wear the product); • original packaging, tags, accessories, and free gifts are complete; • you provide a valid order number and proof of delivery; • the item is not listed as non-returnable below. 3. Non-returnable (unless defective) • custom, engraved, made-to-order, or items marked “final sale / no returns”; • opened hygiene-related or intimate items (where applicable); • damage, stains, modification, or missing parts caused by the buyer; • clear-out / special-price items marked as non-returnable; • requests made after the deadline without a quality defect. 4. Quality issues and shipping damage If an item is defective, wrong, incomplete, or damaged in transit with clear packaging damage: • contact us with photos within 48 hours of delivery; • after verification we will prioritize replacement, reshipment, or refund (including reasonable shipping discussion). 5. How to request 1. Contact support via the footer channels with your order number, item, and reason, plus photos if asked; 2. Wait for approval and return instructions (if a return shipment is needed); 3. Ship the item as instructed (return shipping is usually paid by the buyer unless the fault is ours); 4. After we receive and inspect the item, we process the exchange or refund. 6. Refunds • Refunds go back to the original payment method where possible, or another method agreed with you; • we process approved refunds as soon as practicable; wallet arrival times depend on the payment channel; • coupons or points used on the order are restored according to campaign rules. 7. Exchanges Exchanges depend on stock. If the same item is unavailable, we may offer an equal-value alternative or a refund. 8. Contact For returns and refunds, use the phone, email, or messaging contacts in the website footer.